Privacy Policy

1. Introduction

QuietRiverMarket ("we," "our," or "us") is dedicated to maintaining your privacy. This Privacy Policy details the manner in which we gather, utilize, divulge, and protect your data when you visit our site quietrivermarket.site or when you engage with our yacht charter services.

Your use of our services constitutes your agreement to the data protocols delineated in this policy. This policy is in accordance with prevailing privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We obtain personal data that you willingly submit to us while you:

• Reserve a yacht charter
• Get in touch with us via our online platform or telephone
• Sign up for our newsletter
• Complete forms on our site
• Engage in surveys or promotional events

Such information can encompass:

• Your name and contact details (email, telephone, address)
• Financial details (processed securely by third-party entities)
• Yacht charter preferences and specific needs
• Emergency contact details
• Food allergies or health-related data (if supplied)

2.2 Automatically Collected Information

We automatically collect certain information related to your device and how you navigate our site:

• IP address and geolocation
• Browser specifics and version
• Visited pages and duration of website use
• Reference sites
• Details about your device (type, screen size, etc.)

2.3 Cookies and Tracking Technologies

We employ cookies and alike tracking methods to augment your browsing experience on our site. This technology aids us in:

• Recalling your settings
• Analyzing site interaction and performance
• Providing content curated to your interests
• Enhancing our offerings

You can manage your cookie preferences via your web browser settings or our cookie consent notice.

3. How We Use Your Information

For these objectives, we leverage the data we collect:

• Service Provision: To render yacht charter services, finalizing reservations, and correspond with you relative to your bookings
• Client Support: To answer your queries and furnish assistance when needed
• Financial Transactions: To facilitate payments and regulate invoicing
• Protection and Security: To confirm operational security and thwart fraudulent activities
• Promotional Activities: To dispatch promotional material and updates (subject to your consent)
• Site Enhancement: To evaluate how the site is used and to better its functionality
• Adherence to Laws: To comply with the law and regulatory obligations

4. Information Sharing and Disclosure

We never sell or lease your personal data to third parties. However, we may divulge your information in these scenarios:

4.1 Service Providers

Information may be shared with reliable third-party service providers who support us in various operations like payment processing; website function and maintenance; email distribution; analysis and performance monitoring; and customer service.

4.2 Lawful Obligations

Your data may be shared if mandated by law or as a response to legal actions, subpoenas, emergencies, or to investigate suspected fraudulent or illicit actions.

4.3 Business Reorganizations

Should our company undergo a merger, acquisition, or sale of assets, your information might be transferred as a component of the deal.

5. Data Security

We’ve implemented proper security protocols to safeguard your personal data from unauthorized access, modification, release, or destruction. These measures involve encryption, secure servers, access management, periodic evaluations, and employee instruction.

Nonetheless, no electronic storage method or data transmission over the internet is considered absolutely secure. Hence, we cannot promise the infallible security of your data.

6. Data Retention

We store your personal information only for the time needed to fulfill its collected purpose or as prescribed by law. Customary retention times:

• Charter reservations: 7 years (for tax and legal reasons)
• Direct marketing: Until you opt-out or request deletion
• Site analysis: 26 months
• Client service interactions: 3 years since final communication

7. Your Rights and Choices

You have particular rights including access, correction, deletion (as per legal stipulations), data portability, opting out of marketing, and managing cookies. Contact us through the information below to execute these rights.

8. External Services

8.1 Google Analytics

Google Analytics is implemented to monitor how our site is used. You can withdraw consent using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may offer links to social media sites, which have their privacy protocols.

8.3 Payment Processors

Our payment procedures are carried out by PCI DSS-compliant third-party processors.

9. International Data Transfers

Your information could be transferred to, stored, and processed in nations distinct from Germany. We employ suitable safeguards in line with relevant privacy statutes.

10. Protection of Minors

We do not purposefully offer our services to individuals younger than 13, nor do we knowingly compile their data. If it comes to your knowledge that a minor has provided us with personal data, please get in touch with us immediately.

11. Amending This Privacy Policy

We may modernize this Privacy Policy to mirror new practices or legal changes. We will inform you by updating the policy on our website, emailing registered users, or through a notification on our portal. Your continued engagement following the date of effect signifies your endorsement of the modifications.

12. Contact Information

For queries regarding this Privacy Policy or our data handling practices, please reach us:

13. Adherence to Google Ads User Consent Policy

We adhere to the Google Ads user consent policy. Cookie/tracking preferences can be adjusted any time through our cookie settings.