Refund Policy

Transparent and just refund terms for your comfort

Introduction

At QuietRiverMarket, we recognize that plans may alter, and our aim is to offer clear and fair reimbursement rules. This document describes the scenarios in which refunds for yacht charter services could be granted.

Before finalizing a reservation, we encourage you to review this policy. By reserving a charter with QuietRiverMarket, you are affirming acceptance of these refund provisions.

Cancellation and Refund Guideline

Over 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for service charges

Processing Time: 5-7 working days

Service Charge: €50 for credit card payments

Requirements: Must be made in writing by email or phone

24-72 Hours Prior to Charter

50% Refund

Eligible for: Half of the total charter expense

Processing Time: 7-10 business days

Service Charge: €25 subtracted from the refund

Terms: A legitimate cause is necessary; administrative expenses are incurred

Under 24 Hours Before Charter

No Refund

Eligible for: No reimbursement possible

Exception: Urgent circumstances might be assessed

Alternate: A charter credit might be issued at the discretion of management

Stipulations: Emergent claims necessitate supportive documentation

Weather-Induced Cancellation Policy

Our Commitment to Weather Safety

For us, safety comes first. If the captain, certified by us, decides that the weather conditions are too dangerous for shipping, we offer several alternatives:

  • Full Refund: Granted when rescheduling isn't possible
  • Rescheduling: Shift your charter to a subsequent available slot at no extra fee
  • Charter Credit: Acquire a credit that is valid for one year from the date of the original charter

Process for Weather Evaluation

We carry out a weather assessment that includes:

  • Evaluating wind speed and trajectory
  • Assessing wave magnitude and marine conditions
  • Checking visibility and predicting rainfall
  • Noting advisories and cautions issued by the Coast Guard
  • Making a professional safety judgement by the captain

Notification Period: Decisions regarding weather-related cancellations are taken at most 4 hours before the planned departure time.

Special Considerations for Medical Emergencies

Critical Medical Situations

We are sympathetic to the fact that medical emergencies do happen. Special consideration might be given under these conditions:

  • Sudden sickness or injury that necessitates hospital care
  • A death in the immediate family
  • Milita